How quickly is a service set up?
Same business day in normal cases. An engineer reviews every order before provisioning, so if the plan does not fit the workload we tell you before anything is built.
Do you oversell disk or bandwidth?
No. Every plan states its allocation and the servers are sized so all allocations can be used at once. We do not advertise unlimited disk or unlimited bandwidth, because neither exists.
Does the price go up when it renews?
No. The price you agree at checkout is the price that renews. There is no introductory rate, no setup fee and no charge to move an existing site in.
Can I cancel, and what happens to my data?
Cancel any recurring service at any time, effective at the end of the term you have already paid for. There is no minimum term and no exit fee. You get a full export of your data in a standard format at no charge.
Are VPS and dedicated servers managed?
They are unmanaged by default: we deliver a working machine with network connectivity and you hold root. Shared hosting is fully managed. We will help with unmanaged issues where we reasonably can.
What payment methods do you accept?
Card payment through Stripe, or a bank transfer against an invoice. Card details are entered on Stripe's own page and never reach our servers.